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Search for resources using one or more keywords. By default, your search will return matches for ANY keywords entered. To return matches for ALL keywords, select 'All' under Search Mode. To search all resources, enter ** as the keyword.

Enter a city, county, state, postal code or street address to search for resources within a specified distance from the geographic center of the locaction. By default, Distance is is set to 10 miles. Increase the distance using the Distance filter.

Enter one or more Topics to filter search results. The full list of topics, such as 'Basic Needs', 'Health Care', etc. are shown. To filter on more than one topic, separate your list with a comma (and no spaces before or after comma) between each topic (e.g. Basic Needs,Health Care). Topics are case sensitive (e.g. 'Basic Needs' will return results, but 'Basic needs' will not).

Enter one or more Sub Topics to filter search results. The full list of sub-topics, such as 'Food', 'Emergency Medical Care' etc. are shown when expanding a Topic list below. To filter on more than one sub-topic, separate your list with a comma (and no spaces before or after comma) between each sub-topic (e.g. Food,Emergency Medical Care). Subtopics are case sensitive (e.g. 'Food' will return results, but 'food' will not).

A Service Area is a geographic boundary, such as a county or city, where services are delivered. If Service Area is used, Distance from location will be ignored. In some cases, a Service Area determines eligibility and/or access to service. Enter a Service Area to return all resources available within the entered service area. Only one service area may be entered. To view all services available within the service area of your location, enter 'MyServiceArea'. If a Service Area is entered, all resources available statewide (your state) or nationally will be added to the search results.

Select the maximum distance from the geographic center of the entered Location to search for resources. Distance will be ignored if Service Areas value is entered

Tags are used by 211 Resource Specialists to filter specific resource records. As an example, several 211s have 'tagged' selected resources with 'Kinship', allowing for searches with Tags set to 'Kinship' to be filtered. Tags can also be used to boost, rather than filter, search results. Boosting search results returns all search results matching the Keyword (and/or the Tag), and 'boosts' the results with matching 'tags' closer to the top of the search results. As an example, to fiter all resourcs (e.g Keyword = **) on Kinship, enter 'Kinship' in the Tags box. To return Kinship resources at the top of the search results, enter 'boost|Kinship' in the Tags box.

A Linked Term (aka target) is a specific group (e.g. women) or issue (poverty) associated to a resource. More specifically, it is the Y taxonomy term applied to 211 resource records. When used in combination with keyword searches, results returned may be move relevant. As an example, using the Linked Term 'Women' for searches using the keyword 'shelter' will often return results more relevant than searches using the keywords 'womens shelter'. The quality of search results is dependent on how resource records are created. Other examples of linked terms include, Older Adults, Youth, Familes. Separate multiple targets by a comma, and remove space after comma (e.g. Women,Youth).

Searches will return all resources matching resources using the entered Keyword. Results are sorted by 'Relevance' or 'Distance'. By default, results are sorted by Relevance. Relevance is determined by the 'quality' of a search result match. The quality of a search result is determined using several factors, including how often the keywords appear in teh resource record, where the matches were made (e.g. program tile, taxonomy, description), and proximity of service location from entered Location. To sort search results based only on distance from Location, set Order By to 'distance'.

Enter one or more taxonomy codes to filter search results. If you want to search for resources by taxomomy code(s) only, rather than filtering keyword searches, set the Keyword to ** and enter one or more Taxonomy Codes. To filter on more than one taxonomy code, separate your list with a comma (and no spaces before or after comma) between each taxonomy code (e.g. BD-1800.1000,PH-6100.6800). Wildcards may also be used with Taxonomy Codes (e.g. BD* returns all taxonomy codes beginning with BD).

Enter one or more taxonomy terms to filter search results. If you want to search for resources by taxomomy term(s) only, rather than filtering keyword searches, set the Keyword to ** and enter one or more Taxonomy Terms. To filter on more than one taxonomy term, separate your list with a comma (and no spaces before or after comma) between each taxonomy term (e.g. Food,Brown Bag Food Programs). Taxonomy Term searches are case sensitive (e.g. Brown Bag Food Programs will return results; brown bag food programs will not return results.

Search Mode is used to search resource using one or more of the entered Keywords, or all keywords. In other words, Search Mode sets the search to look for 'any' of the entered keywords, or all entered keywords. As an example, Search Mode set to 'any' will return more results for 'emergency shelter' the same search with Search Mode set to all. Search Mode set to all requires that all keywords entered by found in the resource record. By default, Search Mode is set to 'all'.

Enter an organization, service, location or service-at-location ID to return a single records. Note that this field is typically used only for testing and/or record review purposes.

A data owner is the creator and/or authorized steward of resoure data contributed to the National 211 Data Platform. Use this filter to filter data on one (eg. 211 North Carolina) or more data owners (eg. 211 North Carolina,211 Wisconsin). Note: remove all spaces before and after delimiter, if entering multiple data owners (e.g. 211 North Carolina,211 Wisconsin).

Include or exclude state and national records. Set value to true to return resources with service area that includes statewide (e.g. North Carolina) and/or United States. Set to false to exclude state and/or national records.

Return taxonomy terms if no search results are found. When set to true, a list of taxonomy terms for services in the location service area will be returned. Taxonomy terms can be presented to users as 'hints' for keywords that will return results in the service area.

Limit the fields to search. Default is set to all fields. Note: remove all spaces before and after delimiter, if entering multiple search fields (e.g. nameService,nameOrganization,descriptionService).

A subscription key is required to access data from the 211 National Data Platform. A key is used to define the scope of data returned by the NDP, such as 211 data owners, location of services, etc. This application is configured with a default key that provides access to all data within the NDP. However, you can override the default key by entering it here. Keys are issued to NDP developer account holders. Your key(s) can be found under the Profile menu itme in the portal. Note that a custom key may impact the data and functionality of this application.